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Why am I not receiving emails from you?
Why am I not receiving emails from you?
Updated over a week ago

At Only Gas, we believe that communication with our customers is essential, and we want to make sure that our emails reach your inbox. However, sometimes emails can end up in your junk or spam folder, which can cause you to miss out on important information. We want to ensure that you don't miss a thing, so we kindly remind you to whitelist us with your email provider.

What does it mean to whitelist an email?

Whitelisting means that you provide your email provider with a list of email addresses that you would like to receive emails from. By whitelisting us, you can avoid the hassle of fishing through your junk/spam folder for important emails, and rest assured that all emails from ATOM will be delivered to your inbox.

How do I whitelist an email address?

Whitelisting an email address requires different methods depending on your email provider. In general, most providers have an address book, whitelist, or safe list that you can add an email address to. To make things easier for you, here is a brief outline of how to whitelist us for various email providers:

How to whitelist on Gmail

  1. Navigate to the top-right corner of the screen and select the gear icon and select "show all settings" from the dropdown menu

  2. Click on the tab labelled "Filtered and Blocked Addresses" to navigate to the existing filters section.

  3. Create a new filter with the following address: [email protected]

  4. Check "never send it to spam" and create a filter.

How to whitelist on Gmail Mobile App

  1. Navigate to the Spam or Junk Folder of your Gmail application.

  2. Click on the message that you would like to white list.

  3. Click on the dotted line in the top-right-hand corner.

  4. Select " Report not spam from the drop-down menu"

How to whitelist on Microsoft Outlook

  1. Go to options under the settings icon of outlook

  2. Navigate to Junk Email

  3. Click on safe senders.

  4. Add [email protected] to safe senders and click on the add button.

  5. Save the settings.

How to whitelist on Outlook Mobile App

  1. Click on the email that you want to whitelist.

  2. Go to the three dots located top-right corner.

  3. Choose "Move to focused inbox" from the drop-down menu.

  4. Choose " Move this and all future messages" when prompted by a pop-up screen.

How to whitelist on Yahoo

  1. Click on the settings icon, and select "More settings" from the drop-down menu.

  2. Choose "Filters from the menu on the left and click on "add new filter".

  3. Fill out the from section with: [email protected]

  4. Send emails from this address to the inbox.

How to whitelist on Yahoo Mobile App

  1. Click on the sidebar and navigate to your spam folder.

  2. Find the email that you would like to whitelist.

  3. Move the email to the inbox.

How to whitelist on other email providers

Unfortunately, there is no standard method to whitelist an email address. However, in general, you will be able to whitelist an email address through these two methods:

  1. By adding the address or its domain to the address book of the email application.

  2. Clicking on our email in the junk mail and moving it to the safe sender's list or your inbox.

If neither of the options are available, contact the support team of your email provider, and they should be able to help you out.

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