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What if there are product issues?
What if there are product issues?
Updated over a week ago

At Only Gas, we are committed to providing our customers with the highest quality products and services. We understand that sometimes issues may arise with your purchases, and we want to assure you that we are here to help. If you've received a defective product or have any questions or concerns about an item from your recent order, please don't hesitate to reach out to our live agents right away.

To work towards a resolution as quickly as possible, we kindly ask that you provide the following information when reaching out:

  • Order number

  • Product name (including strain name)

  • A description of the issue

  • Video or photo best depicting the issue

Someone from our team will help to investigate the issue and come up with a resolution that meets your needs. We believe that our customers deserve the best, and we are committed to making sure that you are satisfied with your purchases from us.

*Please Note: As we enter the warmer months, certain products, including but not limited to edibles and concentrates, may melt or alter consistency during transportation. When ordering, we suggest keeping an eye on your tracking so you can retrieve your order as soon as possible. If you receive any affected items, we recommend placing them in the fridge to cool down. All products will remain safe to consume.

We are here to help and look forward to resolving any issues or concerns with you. Please don't hesitate to reach out to us through our live chat.

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